Shipping policy

SHIPPING POLICY & TRANSIT TIMES FOR UNITED STATES

FREE Shipping on all orders
Handling time 1-3 Days ( Monday - Thursday )
Transit time 5-15 Days ( Monday - Thursday )
99% of all orders ship same day if placed by 12 pm
Order Cut off Time 12.00 AM ( Eastern Standard Time - UTC GMT -5 )

SHIPPING POLICY & TRANSIT TIMES FOR WORLDWIDE SHIPPING

FREE Shipping on all orders
Handling time 1-3 Days ( Monday - Friday )
Transit time 9-26 Days ( Monday - Friday )
99% of all orders ship same day if placed by 12 pm
Order Cut off Time 12.00 AM ( Eastern Standard Time - UTC GMT -5 )

What locations do you ship to?

We as of now ship worldwide on most item orders. We package & ship orders to essentially every country across the globe yet the delivery times will fluctuate from one area to another.

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses. We use the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order and the products are shipped immediately after that.

Standard shipping in the United States is free and usually takes 5-15 days. Faster methods are available at checkout, calculated individually for each order.

International orders are delivered with DHL, USPS, EMS and UPS, standard shipping is free, faster shipping method and rates available at checkout. International shipping may take 9 - 26 business days. Depending on your location, you might receive items earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is insured, so if your package does not arrive you are eligible for a refund or replacement. Please reach out to store@geexdepot.com for additional assistance in this matter.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost by the carrier?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we will issue a refund or send replacement. The postal and mail delivery services are out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

Please Note: There may be shipping delays due to the current situation with COVID-19. These circumstances are out of our control, and we cannot guarantee orders will be received in the same periods listed below.

In case of any questions don't hesitate to contact us:

Geex Depot LLC
16192 Coastal Highway
Lewes, Delaware 19958 USA

Phone: +1 (302) 212-0258

Email: store@geexdepot.com

Or send a message through our contact form.