Frequently Asked Questions

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. Payment is taken when the order is placed.

We never see or store your card number. Payment is handled by the processor and the whole site runs over an encrypted connection.

Email store@geexdepot.com as soon as you can. If it has not gone to the warehouse we will change or cancel it. Once it has shipped, it becomes a return.

Where we are required to. Any tax is shown at checkout before you pay.

the 50 United States. We do not ship internationally at present.

Nothing. Shipping is free on every order.

The estimate is on the shipping policy page. Your confirmation email carries tracking as soon as the parcel moves, and Track your order will follow it.

It depends on the lamp and how bright you run it. Every cordless listing states the battery capacity and the runtime range; most charge over USB-C.

In shape and finish, yes. In veining, no — alabaster, travertine and marble are cut from natural stone and no two pieces are marked the same way. That is the point of them.

Where a lamp takes a bulb, the listing states the socket type. Assume the bulb is not included unless the listing says otherwise.

The hardwired ones do. Each listing says whether a fixture is hardwired or runs on a battery.

30 days from delivery. The terms are on the Refund and returns page.

Email store@geexdepot.com with your order number and a photograph. Glass and stone occasionally do not survive the trip, and we would rather fix it than argue about it.